In order for us to provide the best service and to ensure all of your needs are met, you will be asked to complete an in-depth consultation form. Please arrive 30-45 minutes prior to your reservation time to give yourself enough time to relax and enjoy the spa amenities prior to your service. Arriving late may affect the length of your appointment.
Although not required, you may wish to bring your own swimsuit for the use of the steam room and sauna. All appointments will end at their scheduled times to ensure following appointments are not delayed. We ask that your cell phone is turned off and that you please remember to leave your valuables at home. Riverstone Spa is not responsible for lost or stolen objects.
Health & Comfort
To enjoy a safe and relaxing experience at Riverstone Spa, we suggest that any individuals who have medical conditions, concerns, are on medication, or are pregnant to consult a physician prior to using our spa facility. All metal implements have been run through an autoclave and are sealed in a sterilized pouch. All of our treatments are performed by professional licensed therapists and for your comfort, privacy draping will be performed during your treatment.
Riverstone Spa is one of the first spas in Canada to receive the “Quality Assurance Approved” status from Leading Spas of Canada, recognizing our consistent safety and hygiene standards. Our trained spa professionals provide the absolute highest quality of service using our top of the line products and equipment.
We do not permit consumption of alcoholic beverages before massage therapy treatments. For your comfort, we recommend to avoid shaving and hair removal prior to any treatments that include exfoliation.
Guarantee & Cancellation Policy
All spa appointments must be guaranteed with a credit card or gift card. Please give 24 hours’ notice if you wish to cancel or reschedule your spa appointment. For spa packages, please allow 48 hours. For group bookings over 5 people please give at least 5 days notice for any cancellation or changes. There will be a 50% service charge to your credit card if proper notice is not given or you do not show up for your booking.
Gratuities & Taxes
Gratuities and Taxes are not included in the price of individual services. An automatic 15% gratuity will be added to all group bookings.
For the comfort of our guests, no one under the age of 11 is permitted in the full service areas of the spa. Services for persons 11-15 years of age are limited to facials, hand and foot treatments and massage, and can only be performed with notification at time of booking and with full parental accompaniment on the day of the spa visit. Services for minors are available Monday through Thursday only.